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What does 'Waiting' or 'Exempt' mean under a booking?

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Written by Support
Updated over a week ago

"Waiting" generally refers to a booking that is waiting for confirmation from the lead.

"Exempt" means that we are unable to contact this lead and they are exempt from the confirmation flow. We are unable to contact them because:

  • They denied consent to receive text messages or

  • The phone number we have on file for them is a landline or other non-textable phone number
    ​
    These status's should not show up on self-showings.

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