The On-market Units page shows a Self Showings switch for every unit. When that switch is on, LetHub books every tour on the unit as a self-guided tour. This happens even when an agent books the tour under their own name.
Why this happens
A unit takes one showing type at a time. Mixing self-guided and in-person tours on the same unit is not supported, and booking the tour as an agent does not change it.
Check a unit's showing type
Click On-market Units in the left menu.
Find the unit in the list.
Look at the Self Showings switch in its row.
If the switch is on, tours on this unit are self-guided.
Offer in-person tours on a unit
Click On-market Units in the left menu.
Find the unit in the list.
Turn off the Self Showings switch.
With the switch off, the unit is available for in-person showings.
A tour already booked as self-guided
Message our support team with the lead's name and the property. We can put the tour in your calendar under your name, so you still get the reminder.