Leads can only book tours at times when an agent is available, so set availability before you rely on auto scheduling. There are three levels: company-wide, per agent, and per property.
Company-wide availability
Company-wide availability applies to every agent who has not set their own availability.
Sign in to the owner's LetHub account.
Click Settings.
Find Company-wide Showing Availability and set the days and times.
Click Save at the bottom right of that section.
Agent availability
Once an agent accepts their invitation, they should set their own availability so they can receive tours. Their own hours replace the company-wide hours for them.
The agent signs in to their own account.
They click Settings.
Under Your Showing Availability, they set the days and times leads can book with them.
Property specific availability
Use this when one property has different showing hours from your other properties. Property specific availability is set per agent: each agent on the property has their own hours for it.
Click Properties.
Choose the property.
Click Set Availability at the top right.
Select an agent and set their hours for this property.
Repeat for every other agent who shows this property.
Leads booked outside the property's hours?
Check the other agents assigned to that unit. If another agent on the unit has wider hours, leads can book during those hours. Set the same property hours for each agent, or message us in the chat and we can help copy them to another agent.