Tenant notifications keep your current tenants informed about showings in their unit. Once a unit has a current tenant saved, that tenant is notified every time a showing is booked, canceled or rescheduled. They also get a reminder 2 hours before each showing.
Turn on tenant notifications
Open Settings and scroll down to Notifications.
Next to Update Tenant about booking, tick email, SMS or both.
Add the current tenant to a unit
Open On-market Units.
Open the occupied unit and enter the current tenant's details.
Save. That tenant now gets notifications about bookings.
You can add a tenant to a unit at any time. Once their details are saved, they are notified about bookings in that unit.
If you import your properties from Rentvine, current tenants come in automatically with the import. For other property management software, add each tenant by hand. To check how your software works with tenants, contact our team.
Check what a tenant received
Open Calendar and click a showing.
In the pop-up, click View Tenant Notification Logs.
Review every email and text sent for that showing, with its delivery status.
Logs are kept for each showing, so you can verify what was sent. The View Tenant Notification Logs option only appears for a unit with a current tenant saved.
The logs are also in the notes of each showing in your synced Google or Outlook calendar.